Frequently Asked Questions
Answers to common questions about boiler repair, heating services, pricing and emergency callouts across the UK.
General
Are your engineers Gas Safe registered?
Yes, all our engineers are fully Gas Safe registered and carry their ID cards at all times.
What areas do you cover?
We provide boiler repair, installation and heating services across the UK, including major cities, London boroughs and surrounding towns. Browse our service areas page or contact us to confirm availability in your postcode.
Which boiler brands do you repair?
We repair all major UK boiler brands including Worcester Bosch, Vaillant, Ideal, Baxi, and Viessmann. Visit our boiler brands page for brand-specific repair information.
Do you offer same-day appointments?
Yes, same-day boiler repair and service appointments are available in most areas, subject to engineer availability.
Booking
How do I book an appointment?
You can book online through our website, call us directly, or use our emergency callout page for urgent issues.
Can I reschedule my appointment?
Yes, please contact us at least 24 hours before your scheduled appointment to reschedule without charge.
Can I book an emergency callout online?
Yes, visit our emergency page or book online with the emergency option selected. We prioritise urgent breakdowns and no-heating callouts.
Pricing
Do you offer fixed-price quotes?
Yes, all our standard services have fixed prices displayed on our website. Emergency callouts may incur additional charges.
How much does boiler repair cost?
Boiler repair starts from £77 for standard appointments. Emergency callouts start from £149. We provide a transparent quote before any work begins.
Do you charge a call-out fee?
Our standard service prices include the visit and diagnosis. Any parts required are quoted separately before installation.
Emergency
How quickly can you respond to emergencies?
Our emergency response target is within 60 minutes in most urban areas and within 2 hours UK-wide. We operate 24/7, 365 days a year.
What counts as a boiler emergency?
No heating, no hot water, a leaking boiler, smell of gas, or a boiler fault code with no heating are all considered emergencies. If you smell gas, call the Gas Emergency line on 0800 111 999 first.
Services
Do you install new boilers?
Yes, we supply and install combi, system and regular boilers with full Gas Safe certification and warranty. Finance options are available on installations.
Do you provide landlord gas safety certificates?
Yes, we issue CP12 landlord gas safety certificates from £70. Annual inspections are available across all our service areas.
Do you install heat pumps?
Yes, we install air source heat pumps and can advise on Boiler Upgrade Scheme grant eligibility.
Popular Services
Service Areas
Still Have Questions?
Call our team or send a message — we are happy to help.